We are able to achieve the three criteria:
- To reduce abandon rate by allowing users to complete the topic at their own pace
- To improve the details of each entry by introducing a progress bar that engages users to reach 100%
- To improve users’ participation by allowing users to include links to their publications as references (this allows the experts to share their work)
I want to point out that getting the DRH team to adopt the Human-Centered Approach is a pivotal moment for this project. By knowing how DRH scholars interact with the system really drives the solutions that we have come up with.
From the research, we know DRH scholars have a strong desire to share their knowledge. Yet, it experiences a high abandon rate because the system requires to complete the data entry in one session. This is hugely impossible as the majority of the scholars have grandparents' responsibilities that may prevent them from finishing data entry in one session.
Also, the level of details for each religion could be extremely high. Many scholars will just fill out the minimum due to time. Based on our research, many scholars' desire to share is not limited to the DRH data base. They ultimately want to share their publications to a broad audience. Knowing this, we have allowed scholars to include links to their publications once they have entered the right amount of details.